Costs & reimbursement
Reimbursement and waiting times
On this page you can read when treatment can be reimbursed from the basic health insurance, which agreements Mavera GGZ has with health insurers, and which costs may be for your own account.
Insurance & Fees
Will my treatment be reimbursed?
Treatment at Mavera GGZ can be reimbursed from the basic health insurance when there is insured medical mental health care and the applicable conditions are met.
Reimbursement requires, among other things:
- An insured psychiatric disorder or, during the diagnostic phase, a well-founded suspicion of one
- A valid referral
- An appropriate treatment indication and medical necessity
- Treatment according to professional standards
- Care that fits within the expertise and treatment setting of Mavera GGZ
A referral, psychological complaint or DSM-5 classification does not automatically entitle you to reimbursement.
Insurers
Contracts with health insurers in 2026
Below you will find an overview of the insurers with whom we have a care contract or a payment agreement.
DSW
Care contractMavera GGZ has a care contract with DSW in 2026. For insured care, the invoice goes directly to your insurer. The amount reimbursed depends on your policy and your excess.
RMA & RMO
Care contractMavera GGZ has a care contract with RMA and RMO in 2026. Here too, for insured care the invoice goes directly to your insurer. The amount reimbursed depends on your policy and your excess.
Zilveren Kruis
Payment agreementMavera GGZ has a payment agreement with Zilveren Kruis in 2026. This label also includes Interpolis, FBTO, De Friesland and De Christelijke Zorgverzekeraar. For insured care, the invoice goes directly to your insurer.
VGZ
Payment agreementMavera GGZ has a payment agreement with VGZ in 2026. For insured care, the invoice goes directly to your insurer.
Other insurers
Are you insured with a different health insurer? Then you will receive the invoice from Mavera GGZ and submit it to your insurer yourself. The amount reimbursed differs per policy. We advise you to check with your health insurer before starting treatment which amount will be reimbursed.
A payment agreement is not the same as a full care contract. A payment agreement mainly arranges the administrative and financial handling of claims. The final reimbursement still depends on your policy conditions, your insured entitlement and any conditions set by your health insurer.
Costs for your own account
What do you pay yourself?
Compulsory excess
The compulsory excess applies to insured medical mental health care. In 2026 this is €385. If you have chosen a voluntary higher excess, that amount may also apply.
Your health insurer determines how much of your excess is still outstanding and charges this to you. You will receive an invoice for this from your health insurer, not from Mavera GGZ.
Possible non-reimbursed amount
With non-contracted care, a difference can arise between the rate charged by Mavera GGZ and the amount reimbursed by your health insurer. The size of this difference depends on your policy. Mavera GGZ informs you about the contract status and possible personal costs before treatment starts.
Please note: it is not always the case that you only pay your excess. Whether this applies to you depends on your insurer and policy. Please contact us if you are unsure.
Health Insurance Act
Which care can be reimbursed?
Depending on the individual treatment indication, and insofar as this fits within our expertise and treatment setting, this can include:
Can be reimbursed
- Anxiety disorders
- Depressive mood disorders
- PTSD and other insured trauma- and stressor-related disorders
- Obsessive-compulsive and related disorders
- Personality disorders
- ADHD in adults
- Autism spectrum problems in adults, when there is a medical diagnostic or treatment goal
- Group therapy as part of a treatment plan
- Online or hybrid treatment as part of a treatment plan
- Pharmacotherapy or medication management by an authorised prescriber
- Partner or systemic sessions, under certain conditions (see below)
Is generally not reimbursed
The following support needs and forms of support generally do not fall under insured medical mental health care:
- Coaching and personal development
- Guidance without a medical treatment goal
- Stand-alone relationship therapy or family therapy
- Relationship or family problems without an underlying insured psychiatric disorder
- Work-related stress, overexertion or burnout without an underlying insured psychiatric disorder
- Treatment of an adjustment disorder
- General bereavement support without an insured psychiatric disorder
- General prevention programmes
- Support with housing, work, finances, day activities or social participation
- Long-term practical guidance without a psychiatric treatment goal
- Care for which no valid referral has been issued, unless a valid exception applies
- Treatment methods that do not meet the standard of science and practice
When relational, family, bereavement, work-related or other psychosocial problems are connected to an insured psychiatric disorder, these can be discussed within the treatment when this is necessary for the treatment goal.
Relationship & family
Partner and systemic sessions
Relationship therapy or family therapy aimed solely at improving the relationship or family functioning is not reimbursed from the basic health insurance.
Partner or systemic sessions can be part of an insured GGZ treatment when:
- The registered client has an insured psychiatric disorder
- The sessions are necessary for the diagnosis or treatment of this client
- The sessions are included in the treatment plan
In that case, the sessions are carried out and billed within the treatment pathway of the registered client.
No separate GGZ treatment is billed for the partner or other significant other, unless that person has their own valid referral, treatment indication and treatment agreement.
Mavera GGZ provides mental health care to adults. Minor family members can only be involved as a significant other in a systemic session. This is not stand-alone youth mental health care or youth support.
Referral
Referral
For insured medical mental health care, a valid referral from an authorised referrer is generally required, in accordance with current regulations and the policy conditions of your health insurer.
The GP is the most common referrer.
A referral does not automatically mean that Mavera GGZ can accept the treatment. During the intake we assess whether your care need fits within our expertise, capacity and treatment setting.
Costs
What does treatment cost?
The total costs usually cannot be determined exactly in advance. The costs depend on, among other things:
- The type of consultation
- The duration of the consultation
- The professional group involved
- The treatment setting
- The number of consultations
- Any diagnostics, group therapy or medication consultations
Intake and diagnostics can also be billed if no treatment starts at Mavera GGZ after the intake.
Mavera GGZ bills according to the healthcare performance model (Zorgprestatiemodel).
Rates
Rates
The NZa sets maximum rates for services within the healthcare performance model.
For contracted care, the rates and conditions from the agreement with the health insurer apply. For non-contracted care, the published rates of Mavera GGZ apply.
NZa maximum rates
The current NZa maximum rates are publicly available on the website of the Dutch Healthcare Authority (www.nza.nl). Our rates for non-contracted care are never higher than the set NZa maximums.
You can request the current rate list for non-contracted GGZ 2026 via info@maveraggz.nl or by phone via 010 – 254 38 96.
Waiting times
Current waiting times
Last updated: July 2026.
Telephone pre-intake
We aim to contact you by telephone within two weeks of receiving a complete registration. This contact is not the same as the intake interview.
Treek norm
The national Treek norm is 4 weeks for the registration waiting time and 10 weeks for the treatment waiting time. Our current average waiting times exceed this norm.
Waiting times are averages. The actual waiting time can differ depending on the care need, required expertise, language, clinician and available capacity.
Care mediation: do you feel the waiting time is too long? You can contact your health insurer free of charge and ask for care mediation or waiting-list mediation.
Your health insurer can investigate whether suitable care is available sooner at another care provider.
Your referrer can send a referral directly via Zorgdomein; this speeds up placement.
Cancellation
Cancelling an appointment
An appointment can be cancelled free of charge up to 24 hours before the scheduled time. You can cancel by phone, email or WhatsApp.
Free cancellation
No-show fees
If you do not show up or cancel less than 24 hours in advance, Mavera GGZ may charge no-show fees in accordance with the payment terms:
- €50per missed appointment with the psychologist
- €100per missed appointment with the psychiatrist or with two clinicians
No-show fees are not insured care and are not billed to your health insurer. We will send you a direct invoice for this. We kindly ask you to cancel in good time so your clinician can offer the freed-up time to another client.
Important
Important
The information on this page does not guarantee reimbursement.
The final reimbursement depends on:
- The treatment indication
- The validity of the referral
- Your policy conditions
- The compulsory and any voluntary excess
- Any consent or authorisation requirements
- The agreements between Mavera GGZ and your health insurer
If in doubt, please contact Mavera GGZ and your health insurer before starting treatment.